{"id":527,"date":"2025-04-30T12:49:52","date_gmt":"2025-04-30T10:49:52","guid":{"rendered":"https:\/\/mygamebox.ch\/alidropshzip\/?page_id=527"},"modified":"2025-10-21T12:14:12","modified_gmt":"2025-10-21T10:14:12","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/mygamebox.ch\/en\/refund_returns-2\/","title":{"rendered":"Return policy"},"content":{"rendered":"
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Overview<\/h2>\n\n

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.<\/p>\n\n

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.<\/p>\n\n

Some types of goods are excluded from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene articles, hazardous goods or flammable liquids or gases.<\/p>\n\n

Additional non-returnable items:<\/p>\n\n

    \n
  • Gift cards<\/li>\n\n
  • Downloadable software products<\/li>\n\n
  • Some articles on health and body care<\/li>\n<\/ul>\n\n

    To finalise your return, we require a receipt or proof of purchase.<\/p>\n\n

    Please do not return your purchase to the manufacturer.<\/p>\n\n

    There are certain situations in which only partial refunds are granted:<\/p>\n\n

      \n
    • Book with clear signs of use<\/li>\n\n
    • CD, DVD, VHS cassette, software, video game, cassette or record that has been opened.<\/li>\n\n
    • Any item that is not in its original condition, damaged or missing parts that are not due to our error.<\/li>\n\n
    • Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n

      Refunds<\/h2>\n\n

      Once we have received and inspected your return, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.<\/p>\n\n

      If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.<\/p>\n\n

      Delayed or missing refunds<\/h3>\n\n

      If you have not yet received a refund, please check your bank account again first.<\/p>\n\n

      Then contact your credit card company. It may take some time before your refund is officially recognised.<\/p>\n\n

      Then contact your bank. It often takes some time for a refund to be posted.<\/p>\n\n

      If you have done all this and still have not received a refund, please contact us at support@mygamebox.ch.<\/p>\n\n

      Sale items<\/h3>\n\n

      Only items at the regular price can be refunded. Sold out items cannot be refunded.<\/p>\n\n

      Exchange<\/h2>\n\n

      We only replace items if they are defective or damaged. If you wish to exchange the item, please send us an e-mail to {e-mail address} and send the item to: Hauptstrasse 37, 4565 Recherswil Switzerland.<\/p>\n\n

      Gifts<\/h2>\n\n

      If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once the returned item has been received, a gift voucher will be sent to you.<\/p>\n\n

      If the item was not labelled as a gift at the time of purchase or the giver sent the order to themselves to give to you later, we will send a refund to the giver and they will be notified of your return.<\/p>\n\n

      Returns<\/h2>\n\n

      To return your product, please send it to: Hauptstrasse 37, 4565 Recherswil Switzerland.<\/p>\n\n

      You must bear the shipping costs for returning your item yourself. The shipping costs are non-refundable. If you receive a refund, the cost of the return will be deducted from your refund.<\/p>\n\n

      Depending on where you live, it may take a different amount of time for your replaced product to arrive.<\/p>\n\n

      If you are returning more expensive items, you should use a trackable shipping service or take out shipping insurance. We do not guarantee that we will receive your returned item.<\/p>\n\n

      Do you need help?<\/h2>\n\n

      For questions about refunds and returns, please contact support@mygamebox.ch.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      \u00dcbersicht Unsere Erstattungs- und R\u00fcckgabebestimmungen gelten f\u00fcr 30 Tage. Wenn 30 Tage seit Ihrem Kauf vergangen sind, k\u00f6nnen wir Ihnen keine volle R\u00fcckerstattung oder Umtausch anbieten. Um f\u00fcr eine R\u00fcckgabe in Frage zu kommen, muss Ihr Artikel unbenutzt sein und sich in demselben Zustand befinden, in dem Sie ihn erhalten haben. Au\u00dferdem muss er in […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","iawp_total_views":10750,"footnotes":""},"class_list":["post-527","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_archive_thumbnail":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Michael MyGamebox","author_link":"https:\/\/mygamebox.ch\/en\/author\/mcnator\/"},"uagb_comment_info":0,"uagb_excerpt":"\u00dcbersicht Unsere Erstattungs- und R\u00fcckgabebestimmungen gelten f\u00fcr 30 Tage. Wenn 30 Tage seit Ihrem Kauf vergangen sind, k\u00f6nnen wir Ihnen keine volle R\u00fcckerstattung oder Umtausch anbieten. Um f\u00fcr eine R\u00fcckgabe in Frage zu kommen, muss Ihr Artikel unbenutzt sein und sich in demselben Zustand befinden, in dem Sie ihn erhalten haben. Au\u00dferdem muss er in…","_links":{"self":[{"href":"https:\/\/mygamebox.ch\/en\/wp-json\/wp\/v2\/pages\/527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mygamebox.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mygamebox.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mygamebox.ch\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mygamebox.ch\/en\/wp-json\/wp\/v2\/comments?post=527"}],"version-history":[{"count":0,"href":"https:\/\/mygamebox.ch\/en\/wp-json\/wp\/v2\/pages\/527\/revisions"}],"wp:attachment":[{"href":"https:\/\/mygamebox.ch\/en\/wp-json\/wp\/v2\/media?parent=527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}